Do Caregivers Qualify to Receive the Relief Grant and how can they go about it? Yes, they do. Can they apply? Caregivers who are not receiving any grant on their own behalf will also be eligible to apply.

All caregivers (all the child grants – CSG, CDG and FCG) can apply. They have to apply through the same channels, as any other applicant. As such who also receive an adult grant (Old Age or Disability) will not qualify for this grant, as the state already supports them financially.

Those who receive grants under the system-generated numbers can apply using the “7777” number – the system will accept these numbers and the agency will then validate against Socpen to ensure that they are truly current caregivers. If approved –that is if the only income they have is the child grant, then the R350 amount will be paid directly into the account in which they receive their grants regularly.

Can I use somebody else’s phone number or bank account? Applicants to note that the bank account or the cellular phone number provided for payment MUST be registered in the name.

How will I know if my payment is ready for collection? The application and payment status can be viewed on the SRD website. It is very important for every applicant to provide the correct mobile number through which he/she can be contacted, as all communication with applicants will be through SMS notifications

I cancelled my application because I received a temporary job but now it is finished. Can I re-apply? Clients who previously cancelled the grant, and who would like to re-activate the grant, due to a change in their circumstances are welcome to re-apply.

What do I do if my application is declined?
The declined application will only be reconsidered upon a request from the client. An application has to be lodged on the website within 30 days of the outcome being available. It is therefore really important that applicants check their status, which is updated on the website as soon as a decision is made. An appeal must be lodged for every month that the grant is declined.

When should I provide my banking details? The process will now request the applicants to provide their banking details upfront so that we can process the payment as soon as they meet the criteria

What are the payment methods? – Personal bank account
– Cash Send

What will happen if the client fails bank verification?
– A SMS notification will be sent to the client to correct bank details. If a client does not respond to the SMS a SAPO account will be opened for the client for payment purposes

Read More on R350 Grant Applications and SASSA Payments