In order to change your names and surname, visit the srd website and scroll to the bottom of the page to the tab for updating your names. Enter your identity number, names (first names) and surname (family name) into the given fields.
Check to confirm that those are the correct spellings and are consistent with the names on your South African identity cards and all your other official documents. This is very important else you will be declined again due to the inconsistency.
Why it is important to re-apply? People’s circumstances may have changed over time; In order to confirm clients’ personal details, assess their income and financial status.
Applicants need to accept the declaration and consent, which has been strengthened to comply with the Protection of Personal Information Act (POPIA) which came to effect on 21 July 2021;
In order to access or to have the application reconsidered for the Social Relief of Distress Grant, an applicant must grant consent for SASSA to verify his or her identity, residency, income or social security benefits with any other institution deemed necessary by SASSA.
What do I do if my application is declined?
The declined application will only be reconsidered upon a request from the client
An application has to be lodged on the website within 30 days of the outcome being available.
It is therefore really important that applicants check their status, which is updated on the website as soon as a decision is made. An appeal must be lodged for every month that the grant is declined.
Will I get payments from August 2021 till March 2022?
There will be NO AUTOMATIC QUALIFICATION – all applications must satisfy the criteria and will be subjected to the entire validation process.
This means that any change to the financial circumstances of the applicant may result in the grant not being approved for subsequent months, or approved for some months but not all.
Can I use somebody else’s phone number or bank account? Applicants to note that the bank account or the cellular phone number provided for payment MUST be registered in the name
How will I know if my payment is ready for collection? The application and payment status can be viewed on the SRD website.It is very important for every applicant to provide the correct mobile number through which he/she can be contacted, as all communication with applicants will be through SMS notifications
I cancelled my application because I received a temporary job but now it is finished. Can I re-apply?
Clients who previously cancelled the grant, and who would like to re-activate the grant, due to a change in their circumstances are welcome to re-apply.
Question: What checks are done on my submitted application before approval or rejection?
Answer: Your bio data submitted is run through a test. This test is called the verification of insufficient means. Once you fail this test you are disapproved and the reason for failing this test is given to you in your application status. This test consists of checks against databases that may indicate income or alternative financial assistance; and verification of insufficient means with banks. Here your bank balance is checked to make sure it meets the income threshold. The current threshold is set at R350. All bank accounts must have a balance below R350.